Last updated: August 2026
HireAway respects your privacy and is committed to protecting the personal information we collect and hold.
This Privacy Policy explains how HireAway collects, uses, stores and shares personal information when you use our website, contact us, create an account, request a quote, hire Equipment or otherwise deal with us.
We handle personal information in accordance with the Privacy Act 2020 and applicable New Zealand privacy laws.
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This Privacy Policy applies to personal information collected by HireAway from customers, prospective customers, website visitors, account holders, contractors, suppliers and other people who interact with us.
Where a company, partnership, trust or other organisation hires Equipment from us, we may also collect personal information relating to its directors, employees, representatives, operators or authorised contacts.
The personal information we collect depends on how you interact with HireAway.
We may collect information including:-
We will only collect personal information that is reasonably necessary for our business activities or where collection is otherwise permitted or required by law.
We generally collect personal information directly from you.
This may occur when you:-
We may also collect personal information from third parties where permitted by law, including credit reporting agencies, referees, insurers, payment providers, authorised representatives, contractors, publicly available sources and law enforcement agencies.
Where you provide us with personal information about another person, you are responsible for ensuring you are authorised to provide that information.
We may collect and use personal information to:-
We may also use personal information for another purpose where you have authorised us to do so or where that use is permitted by law.
When you hire Equipment from HireAway, we may require certain personal information before we can provide the Equipment.
This may include identification, contact information, payment details, licence information, delivery details and other information reasonably required to administer the hire.
If required information is not provided, we may be unable to open an account, approve credit, process a booking or provide Equipment.
Information collected in connection with a hire may form part of the Agreement between HireAway and the Customer.
Where you apply for credit or HireAway considers it reasonably necessary to assess payment risk, we may obtain information from credit reporting agencies, referees or other authorised sources.
We may provide information to credit reporting agencies where permitted by law, including information relating to credit applications, payment history or overdue amounts.
Any credit information we collect will be used and disclosed only for purposes reasonably connected with assessing or managing the Customer’s account, recovering amounts owing or otherwise as permitted by law.
Payments may be processed by HireAway or by third-party payment service providers.
Where a third-party payment provider is used, that provider may collect and process payment information in accordance with its own privacy policy and security requirements.
HireAway may retain payment information or payment authorisations where reasonably necessary to process Hire Charges and other amounts properly payable under the relevant Agreement.
Some HireAway Equipment may contain GPS, telematics or other tracking technology.
Where tracking technology is installed, we may collect information about:-
We may use this information to:-
Customers must not disable, remove, damage, obstruct or interfere with any GPS, telematics or tracking device installed in HireAway Equipment.
Tracking information will only be retained for as long as reasonably necessary for the purpose for which it was collected or as otherwise required by law.
When you use the HireAway website, we may automatically collect technical information about your visit.
This may include:-
We may use this information to understand how our website is used, maintain website security, identify technical issues and improve the website and our services.
Our website may use cookies and similar technologies.
Cookies are small files stored on your device that can help a website remember information about your visit.
We may use cookies for purposes including:-
You can usually control or disable cookies through your browser settings. Disabling some cookies may affect the way parts of our website function.
Where third-party services are used on our website, those providers may also use cookies or similar technologies in accordance with their own privacy policies.
Where permitted by law, HireAway may use your contact information to send you information about products, services, promotions or other matters that may be relevant to you.
Electronic marketing communications will include an option to unsubscribe where required by law.
You can ask us to stop sending marketing communications at any time.
Unsubscribing from marketing communications will not prevent us from contacting you about an existing booking, hire, account, payment, safety matter or other operational communication.
HireAway may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy.
This may include disclosure to:-
We do not sell personal information to third parties.
Some of the systems or service providers used by HireAway may store or process information outside New Zealand.
Where personal information is disclosed overseas, HireAway will take reasonable steps to ensure the information is protected in accordance with applicable requirements under the Privacy Act 2020.
Different countries may have privacy laws that differ from those applying in New Zealand.
HireAway takes reasonable steps to protect personal information against loss, unauthorised access, use, modification, disclosure and other misuse.
These measures may include physical, technical and administrative safeguards appropriate to the type of information being held.
Access to personal information is limited to people who reasonably require access for business purposes.
No method of electronic storage or transmission is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.
HireAway retains personal information only for as long as reasonably necessary for the purposes for which it was collected, or as required for legal, accounting, tax, insurance, health and safety, dispute resolution or other legitimate business purposes.
When personal information is no longer reasonably required, we may securely delete, destroy or anonymise it.
You may request access to personal information HireAway holds about you.
We may need to verify your identity before providing information.
In some circumstances, the Privacy Act 2020 allows us to refuse or limit access to certain information.
If we refuse a request, we will explain the reason where required by law.
You may ask HireAway to correct personal information you believe is inaccurate, incomplete or out of date.
If we do not agree that the information should be changed, you may ask us to attach a statement of correction to the information where required by law.
You should contact us if your contact details or other relevant information change.
HireAway has processes in place to respond to privacy breaches.
Where a privacy breach has caused or is likely to cause serious harm, we will notify affected individuals and the Office of the Privacy Commissioner where required by the Privacy Act 2020.
Our website may contain links to websites operated by third parties.
HireAway is not responsible for the privacy practices, security or content of third-party websites.
You should review the privacy policy of any third-party website before providing personal information.
HireAway’s services are not generally intended for children.
We do not knowingly seek to collect personal information from children unless it is reasonably necessary and appropriate for a particular purpose and permitted by law.
HireAway may update this Privacy Policy from time to time to reflect changes to our business, technology, legal requirements or privacy practices.
The current version will be published on our website together with the date it was last updated.
Changes will apply from the date the updated Privacy Policy is published unless otherwise stated.
If you have a question, concern or request relating to privacy or personal information held by HireAway, please contact us:-
HireAway Privacy Officer
Email: [privacy email address]
Phone: [phone number]
Address: 46 Niven Street, Onekawa, Napier 4110
We will respond to privacy enquiries and requests in accordance with the Privacy Act 2020.
If you believe HireAway has not handled your personal information appropriately, please contact us first so we have an opportunity to investigate and respond.
You may also make a complaint to the New Zealand Office of the Privacy Commissioner.
Further information about your rights under the Privacy Act 2020 is available from the Office of the Privacy Commissioner.
